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 WELCOME TO THE MADISON TECH DEPARTMENT HELPDESK PAGE!

🛠️ Tech Support & Procedures: How We Can Help!

We want to make sure your classroom technology runs as smoothly as possible. To help our team respond to your needs quickly and effectively, please follow these guidelines.

Submitting Work Requests

To give your request the attention it deserves, all technical issues should be submitted via the EWR Form.

While we love hearing from you, please avoid calling or emailing individual technicians directly. Using the Helpdesk ensures we can track issue patterns across the district and manage our team’s time fairly.

Before you hit “Submit,” try these quick fixes:

  • The Magic Reboot: It sounds simple, but a restart fixes a surprising number of glitches! Try a standard shutdown first. If the computer is frozen, hold the power button for 10 seconds, wait a moment, and restart.

  • The Buddy System: Ask a neighbor if they’re seeing the same thing—they might have a quick tip to share!

  • Check the Basics: Double-check that all cables are snug and your power strip is switched on.

  • Capture the Error: If you see an error message, please snap a photo or take a screenshot. It helps us see what you’re seeing!

Pro Tip: Please let us know about a problem as soon as it happens! We’d much rather fix a small glitch in October than hear that something “hasn’t worked all year” during the busy wrap-up in May.

What Happens Next?

Once you submit a ticket, a technician will be assigned to help. You’ll receive email updates as we work on it. Please keep an eye on these emails—we may ask for more details or even resolve your issue remotely! You can reply directly to those emails to update your ticket. To keep things organized, please reply to your existing ticket rather than opening a new one for the same issue.

🔑 Password Reset Requests

Need a password reset? Click here for the request form.

We use this form because it notifies our entire technology team. If you email a specific person (like Luke) and they happen to be out of the office, your request might sit in an inbox. The form ensures the first available person can get you back online!

  • Security First: Passwords will be sent via pony mail (standard) or email (for NEOnet temporary passwords). For security reasons, we cannot give passwords out over the phone.

📺 Video & Web Filter Requests

Note: Some requests may be shared with building principals or the Curriculum Director for a quick “thumbs up” before we process them.

🛒 Technology Purchases & Room Changes

Before you click “buy” on any new tech, please reach out to the Tech Department for approval. We want to ensure that any new hardware or software is fully compatible with our current systems and federal compliance. If we aren’t involved in the purchase, we unfortunately may not be able to support the item if it doesn’t work as expected.

This also applies to:

  • New furniture or room layouts.

  • Moving fixtures that might block network drops or require power relocation.

Planning a big change? Let us know early so we can help you design a space that stays connected!

Questions? We’re here to help! Reach out via the Helpdesk, and let’s get to work.