Blog

Quick Tips for a Smooth Tech Request

Before you send over a work request, please give your computer a quick restart. Often, a simple reboot is all it takes to get things back on track! If the issue persists after the restart, we’re happy to step in and help.

To help us get to your request as quickly as possible, please keep these details in mind:

• Check your IRM number: Our system relies on that IRM number to route your request correctly. If the number is missing or incorrect, we’ll need to ask you to resubmit the request with the correct info.

• Phone issues: If you’re reporting a phone problem, simply use your phone extension as the IRM number.

• One at a time: To help us stay organized, please submit one request per IRM number.

Thanks for helping us help you!

EWR Ticket Form

EWR Ticket Form

IRM Number *

If the EWR is for a phone, enter the 6-digit extension here.

Computer Host Name

The computer host name can be found in the upper right corner of the desktop as part of the System Info section.

Location * Please Choose a LocationAdmin OfficeAdult EdBus Garage Eastview ElementaryHigh SchoolMadison South ElementaryMECLCMiddle SchoolMifflin ElementaryOther

What building is the device located?

Room Number

What room/office in the building is the device located?

Contact Name *

Email Address *

Only madisonrams.net emails are valid. All others will not work and will require you to resubmit this form.

Category * Please Choose a CategoryTeacher Computer HardwareStudent ChromebookSoftwarePrinterInteractive Flat PanelProjectorPhoneChrome ExtensionStudent Google AccountOther

Please select a category that most closely relates to your issue.

Detailed Problem *

Please be as detailed as possible to ensure quick and accurate diagnosis and resolution.

Captcha

If you are human, leave this field blank.